You Can Be More Successful If You Make Others Feel Important

PMs need to know how to do this in "all" directions, whether managing across a project team, directly with technical staff or business users, or “upward” with management, sponsors and executives.

• Be a good listener as others talk about themselves and their experiences
• Show interest in others by asking sincere questions about them, their concerns and their experiences
• Avoid criticizing others and instead use other tactics to discuss problems and improvement opportunities
• Respect others by meeting commitments you make to them 
• Offer sincere compliments and recognition