Building a top-notch ongoing IT environment and accompanying IT organization is oftentimes tough for businesses; but creating ongoing capabilities is critical for many industries and organization.

Creating a high-performing, sustaining technology capabilities within a company involves knowing how to assess and construct the building blocks. We look at all elements – structure and accountabilities, services offered, sourcing strategy, skills, measurements, and culture – and build and execute against a roadmap to create a lean, nimble, and purposeful IT organization.

IT organizations are complicated – they span the enterprise, have many and diverse customers, and need to tap a wide range of skills. However – there are some basic, experiential-based principles that just plain work in creating a high-performing organization; these include how organizations should be structured, putting in place real business-oriented scorecards, sourcing skills correctly, and instilling the correct strategic and customer service orientations. Many IT organizations are much heavier than they need be – resulting in getting in their own way.