by Mark Davison
March 7. 2011 21:48
PMs need to know how to do this in "all" directions, whether managing across a project team, directly with technical staff or business users, or “upward” with management, sponsors and executives.
- Be a good listener as others talk about themselves and their experiences
- Show interest in others by asking sincere questions about them, their concerns and their experiences
- Avoid criticizing others and instead use other tactics to discuss problems and improvement opportunities
- Respect others by meeting commitments you make to them
- Offer sincere compliments and recognition