Apex 3 Blog
A blog to offer ideas, suggestions and techniques to turn around or fix troubled or failed IT projects

Project Manager Suggestions For Reducing Resistance and Concerns

by Mark Davison October 19. 2011 10:37
  • Probe for objections – ask for concerns and what might be in the way of getting to the next step (i.e., action, decision, recommendation, approval, etc.)
  • Listen carefully – as others express their concerns, make notes, wait to respond until others have finished talking
  • Avoid arguments – remain level headed and reasonable at all times
  • Let other know you understand – when others express their concerns, make statements like “I understand” or “I appreciate” to convey your comprehension and empathy
  • Use I statements to respond – start with “I understand” to demonstrate you understand how others feel about the concerns
  • Share the other experiences – share how others feel about similar concerns, and other experiences you’ve had
  • Seek clarification – if others make general statements, ask for examples to more clearly understand the issue
  • Understand the facts – introduce facts to clarify where opinions and feelings may have created inaccuracies in perceptions
  • Don’t leave anything unaddressed – don’t let any concerns or objections linger – when it appears that all concerns have been expressed ask for “anything else” to be sure nothing is left unsaid
  • It’s not personal – differences of opinion offer opportunities to work on solutions; “no” rather than “yes” may indicate the lack of sufficient information to make a decision rather than a personal rejection, figure out the right path forward


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About Mark Davison

Mark Davison

After 25+ years of working on and leading projects primarily in IT, I'm establishing this blog to share knowledge, ideas, tips and techniques regarding how to turnaround and fix troubled and failed projects

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