How To Use "Tact" to Obtain Your Objectives

Being tactful when dealing with others can help a PM get what he/she needs and wants.  Here are some suggestions on being “tactful”:

• Focus on the positive by communicating a positive thought as you start the dialogue
• Take responsibility for your statements and feelings by using “I” statements rather than "You" statements
• Stick to the facts, separating out opinions and assumptions
• Be empathetic by acknowledging others’ viewpoints and feelings, recognizing their importance
• Remain level headed and don’t overreact if the dialogue moves into problems, frustrations or disappointments
• Be specific when you express your needs and expectations, don’t use generalizations
• Be clear on what you may need or want so others are not confused by your “ask”