Apex 3 Blog
A blog to offer ideas, suggestions and techniques to turn around or fix troubled or failed IT projects

How To Use "Tact" to Obtain Your Objectives

by Mark Davison February 23. 2011 08:59

Being tactful when dealing with others can help a PM get what he/she needs and wants.  Here are some suggestions on being “tactful”:

  • Focus on the positive by communicating a positive thought as you start the dialogue
  • Take responsibility for your statements and feelings by using “I” statements rather than "You" statements
  • Stick to the facts, separating out opinions and assumptions
  • Be empathetic by acknowledging others’ viewpoints and feelings, recognizing their importance
  • Remain level headed and don’t overreact if the dialogue moves into problems, frustrations or disappointments
  • Be specific when you express your needs and expectations, don’t use generalizations
  • Be clear on what you may need or want so others are not confused by your “ask”


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About Mark Davison

Mark Davison

After 25+ years of working on and leading projects primarily in IT, I'm establishing this blog to share knowledge, ideas, tips and techniques regarding how to turnaround and fix troubled and failed projects

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