Apex 3 Blog
A blog to offer ideas, suggestions and techniques to turn around or fix troubled or failed IT projects

Managing Conflict? Some Thoughts...

by Mark Davison February 1. 2011 15:15
Types of Instigators:
- Competitor - uses conflict to compete with others in gamesmanship to get their way
- Dominator - uses conflict to trounce the competition and get their way
- Avoider - avoids conflict (refrains from participation) to get their way
- Influencer - uses cooperation to get their way
How to Address the Instigators:
- Competitor - use collaboration skills to reign in unhealthy competition and clear the way for resolution
- Dominator - use teaming/partnering skills to tame the right-v-wrong power trip of the Dominator
- Avoider - reach out and engage in the process, don't allow them to abstain
- Influencer - extend negotiation skills beyond singular results toward a win-win for the team
Also:
- Foster healthy disagreements to advance thinking, but insist on unity to resolve  persistent problems
- Encourage creativity to arrive at win-win solutions
- Bone up on negotiation skills to understand deeper motivations and identify elusive compromise opportunities

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About Mark Davison

Mark Davison

After 25+ years of working on and leading projects primarily in IT, I'm establishing this blog to share knowledge, ideas, tips and techniques regarding how to turnaround and fix troubled and failed projects

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