Apex 3 Blog
A blog to offer ideas, suggestions and techniques to turn around or fix troubled or failed IT projects

Talk With Credibility and Authority

by Mark Davison November 2. 2011 20:14

Convey positive power and communicate better with others.  Convert problems in to opportunities.  Don’t blame others, take responsibility.  Be open and honest, and tell the truth to earn credibility.  Here are some suggestions:

  • Be Decisive:  Instead of saying “We should be ready by Friday,” say “We will be ready by Friday”; or instead of saying “Lets stop for questions and answers,” say, “What questions do you have?”
  • Project the Positive:  Instead of saying “I’ll try to do it,” say “I’ll do it”; instead of saying “I think we can do a good job,” say “We’ll do a great job”
  • Be Transparent:  Saying things like “to be perfectly honest” or “frankly, …” gives the listener the impression that sometimes you’re not honest or frank; also just say “no” (politely) if you cannot fulfill a request
  • Give Credit to Others:  Thank others for their contributions, compliment others for their good work, and thank others when you receive a compliment
  • Be Courteous:  use words like please, thank you, and you’re welcome
  • Encourage Teamwork and Cooperation:  Instead of saying “That’s a bad idea, I don’t like it,” say “The idea has some merit, and here’s how we might improve on it”; rather than saying outright “I disagree,” you might say “I appreciate your thoughts, have you also thought about …”
  • Bounce Back with Strength:  In the face of failure, remember what you’ve learned; if one thing doesn’t work, try another; if you reach a dead end, start over
  • Be Responsible:  you’re not helpless, think about what you can do to make things happen

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About Mark Davison

Mark Davison

After 25+ years of working on and leading projects primarily in IT, I'm establishing this blog to share knowledge, ideas, tips and techniques regarding how to turnaround and fix troubled and failed projects

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