by Mark Davison
February 23. 2011 08:59
Being tactful when dealing with others can help a PM get what he/she needs and wants. Here are some suggestions on being “tactful”:
- Focus on the positive by communicating a positive thought as you start the dialogue
- Take responsibility for your statements and feelings by using “I” statements rather than "You" statements
- Stick to the facts, separating out opinions and assumptions
- Be empathetic by acknowledging others’ viewpoints and feelings, recognizing their importance
- Remain level headed and don’t overreact if the dialogue moves into problems, frustrations or disappointments
- Be specific when you express your needs and expectations, don’t use generalizations
- Be clear on what you may need or want so others are not confused by your “ask”